Privacy Policy

PLAEX Technologies B.V is the controller responsible for your personal data. If you have questions or requests, contact us via email at hello@plaex.net.

We may process the following categories of personal data, depending on your interactions:

• Basic identifiers and contact details you provide (e.g., name, email, company) when contacting us or requesting information.
• Usage data about how you interact with our website (e.g., pages viewed, time on page, clicks).
• Cookie and similar identifiers for essential site functionality and preferences.
• Content of messages you send us (e.g., support requests, sales inquiries).
• Aggregated analytics and performance metrics to understand and improve our services.
• Technical data from your device or browser (e.g., IP address, user agent, language settings).

We use your personal data for:

• Providing and operating the website and services.
• Monitoring, improving, and securing our website and services.
• Responding to inquiries and communicating with about updates or offers (where permitted).
• Detecting, preventing, and addressing fraud, abuse, or security incidents.
• Complying with legal obligations and exercising or defending legal claims.

• Consent: where you have given clear consent (e.g., non-essential cookies or marketing emails).
• Contract: processing necessary to perform a contract with you or to take steps at your request before entering a contract.
• Legitimate interests: processing necessary for our legitimate interests (e.g., improving services, ensuring security) that are not overridden by your interests or fundamental rights.
• Legal obligation: processing necessary to comply with laws and regulations.

We use essential cookies to make our site work. Where we use non-essential cookies (e.g., analytics), we will ask for your consent. You can withdraw or change your preferences at any time via your browser or our cookie banner (where available).

We may use privacy-friendly analytics to understand how our site is used. Where analytics use cookies or personal data, we will rely on consent (where required) or ensure appropriate safeguards.

We do not sell your personal data. We may share data with service providers that support our operations (e.g., hosting, analytics, communications). These parties are bound by contracts and only process data as instructed. We may also share data to comply with law, protect rights and safety, or in connection with a business transaction.

If we transfer your personal data outside the European Economic Area (EEA), we will ensure appropriate safeguards, such as Standard Contractual Clauses or equivalent mechanisms.

We keep personal data only as long as necessary for the purposes described, or as required by law. We then delete or anonymize it.

Subject to conditions, you have the following rights under GDPR:

• Right of access – to request a copy of your personal data.
• Right to rectification – to correct inaccurate or incomplete data.
• Right to erasure – to request deletion in certain circumstances.
• Right to restrict processing – to limit how we use your data in certain cases.
• Right to object – to object to processing based on legitimate interests or direct marketing.
• Right to data portability – to receive your data in a structured, commonly used format.
• Right to withdraw consent – where processing is based on consent.
• Right to lodge a complaint with a supervisory authority.

To exercise your rights, contact us using the details below. We will respond in accordance with applicable law.

Our services are not directed to children under the age where parental consent is required by law, and we do not knowingly collect personal data from such children.

We may update this Privacy Policy from time to time. Please review it periodically.